Important Next Steps
almost 5 years ago
– Mon, Feb 24, 2020 at 11:12:59 PM
Hey all, Robin again. I just wanted to give you some status updates and to remind you about some things we may still need from you.
- Kickstarter charged the credit cards, and over the next few weeks, they will be trying to get people to "fix" cards that were declined for one reason or another. We had 80 failures and 43 have been corrected over the last few days. If you are one of the 37 still having problems, you can always send your pledge amounts via Paypal (use address [email protected]) and we can get you processed that way. I've sent a Kickstarter message to all people who errored out.
- Surveys have gone out, (as have BackerKit Invitations) and our thanks go out to all the people who have answered them so quickly. Right now we have 2,639 answered and 939 to go (73% completed). It is very important for you to answer these surveys especially if you (a) want to be included in the acknowledgments (b) are receiving one or more physical items (because we need your mailing address) (c) are getting a tote bag (because we need to know how many to order or (d) are getting any non-Age of Empyre books (because we need to know how many to order).
- If you haven't seen your survey, check your spam folder for an email with the following subject: "Response Needed -- Get your reward for Fantasy Novel: Age of Empyre by Michael J. Sullivan"
- There were a small number of people (16 or so) that were not reachable by BackerKit (because of some problem with the email addresses). I've sent Kickstarter messages and emails (look for subject: "A problem with your Age of Empyre Kickstarter Fulfillment") to all of these people with a link to your BackerKit record so you can fill out your survey.
- I've started issuing the refunds for the people who missed out on the early-bird levels because of Kickstarter glitching that occurred during the first few minutes after launch. This is fairly time-consuming, so if you don't see yours yet, no worries, you will. I'll make another update once all the credits are applied.
- To ensure that people aren't overcharged, I'm checking all records with add-ons and in some cases making adjustments. For instance, some people have added on the Age of Empyre ebook because they weren't aware it was part of their reward tier. Or some people added on an extra hardcover and were being "double-dipped" for shipping that would be lower once combined with their other books. Watch your inboxes for emails that have the subject: "Change made to your Age of Empyre Kickstarter Pledge" or "Possible problem with your Age of Empyre Kickstarter Pledge." So far I have checked 176 records and I have an outstanding queue of 263.
- I've found a number of names that appeared to be truncated (or may have a typo). When I run across one, I'm sending emails with the following subject: "Checking on your name for Age of Empyre" - please keep your eyes out for them
- Speaking of names. I've done two extractions from Backerkit (the first with 2,418 records and the second with another 219), and started working on the acknowledgments section. You can find it posted here. Please check to ensure your name is properly included. NOTE: Especially if your name has non-US alphabet characters because there is some extra processing that has to be done for those characters to ensure they appear properly in the ebook. If you only recently filled out your survey (sometime after 4:00 EDT yesterday), then your name will show up in the next extraction.
- There are 80 people who have used this survey to get an "after the fact manual add." And I'm going through those in between some of the other administration things mentioned above. This manual process will take some time, so if you are looking for your manual add and have not seen it yet, please bear with me.
That's a long update so here is a TL:DR summary:
(a) If you haven't filled out your survey please do so as soon as possible, please do so right away so your name can be included in the acknowledgment. (b)If you have filled out your name,check how it appears here to make sure it is okay. (c) Watch your inbox for any emails with the following subject lines, as it's me needing more information from you or telling you about a change to your order
- A problem with your Age of Empyre Kickstarter Fulfillment
- Checking on your name for Age of Empyre
- Change made to your Age of Empyre Kickstarter Pledge
- Possible problem with your Age of Empyre Kickstarter Pledge
- Response Needed -- Get your reward for Fantasy Novel: Age of Empyre by Michael J. Sullivan
We'll keep you posted!